Paweł Walczak

As a Service Designer, he has an experience of working with companies for over seven years. He designs services, digital products and unique customer experiences. He specializes in qualitative research, team moderation, planning and designing research and strategic processes. As he uses his own tools, he obtains conclusions suitable for practical use.

What is more, he is responsible for preparing recommendations at the strategic and design level. In his work he is guided by thinking about the user's full experience and a deep understanding of the client's business problem. His aim is to constantly learn, and follow the changing expectations and needs of users.

In recent years he has been engaged in research and strategy projects for the companies such as:  Santander, Visa, Provident, SGB, Eurobank, Bank Pocztowy (financial sector), mfind, AVIVA (insurance), and IKEA, Intermarche (retail).

Since the beginning of 2021, he has been working as lead of Service design team at Orange Polska, supporting the organisation in digital transformation.

Public speaker at conferences: Allegro Confetti, WUD Trójmiasto, UX Wrocław.

Lecturer at Collegium da Vinci.