IT Support Analyst-Service Desk
Trainer
Background: Holder of a master’s degree in English from Pedagogical University, Cracow; postgraduate studies in Project Management and Business Analysis of IT systems; Train the Trainer Certification from ITFF.
Hobbies: literature, languages, tennis, box, travelling, training, agile methodology in management.
Key Achievements in 3M GSC Poland: Support of 3M users in Spanish and English, administrative support of EPEMS and other apps; an internal trainer role. Participation in a variety of projects, such as Customer Service Workshops for Service Desk agents, an internal auditor for QMS processes at 3M, an agent of a change management project regarding 3M office relocation.
Speaker: Artur Czech
14-15
June 2023
EXPO XXI
Warsaw, Poland
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